FAQs

A. We will transport your pet in one of our pet beds or carrying baskets using our private estate car. We will transport them in your pet’s own bed or basket if you prefer but the bed and bedding will have to be returned to you afterwards. Your pet will be transported on its own.   Unlike many other facilities we do not handle clinical waste in any form and certainly your pet will not be transported along with such waste – EVER.

A. High Peak Pet Funeral Services are available in the Derbyshire, Greater Manchester, Cheshire and South Yorkshire areas. We can also assist if you are in the Staffordshire, West Yorkshire or the Midlands area. Of course, clients may bring their pets to us from anywhere in the country.

A You need to contact us beforehand with the time of the appointment, if possible. You also need to tell the vet at the time of the appointment that you wish us to make the necessary arrangements. Your vet will respect your wishes.

A. As members, we follow closely the codes of practice laid down by the APPCC and we only carry out individual cremations. The cremator will be fully cleaned out before each cremation and all ashes are recovered afterwards. You will be issued with a certificate guaranteeing that the ashes you receive are only those of your pet.

A. You are more than welcome to bring your pet to us. You must contact us first to ensure that we will be able to meet you. We offer a same day or immediate cremation for a small extra charge.

A.We welcome inspections by prior appointment and are more than confident that our premises will meet your needs.

A.While we do not recommend this, we do allow clients to be present while their pets are placed into the cremator if that is what they wish. However, we recommend that you read the attached APPCC guidance to satisfy yourself that this is how you really want to remember your pet.

A.Because your vet has looked after your pet during its lifetime, you will think that they can be trusted to provide the service you want for your pet after its death and to treat your pet with dignity, care & compassion.

In all probability, your vet will use the services of a large national disposal service from outside the area who will not be a member of the APPCC and who is unlikely to handle your pets with the care and dignity they deserve. Do not be afraid to tell your vet that you want a guaranteed individual cremation for your pets, that you do not want them to be frozen, bagged and transported with clinical waste.

Do not be fobbed off with vague assurances or ambiguities – for example, the term ‘Cold Storage’ (freezer).  Also, ‘Individual Transport’ and ‘Separate Cremation’ are completely different to ‘Transported Individually’ & Guaranteed Individual Cremation. If the vet is unable to give you a cast iron guarantee in unequivocal terms about how your pet will be treated, you should proceed very cautiously.

The attached article from the August 2010 issue of Dogs Monthly magazine will give you food for thought.

This chart indicates some of the questions you should ask to ensure you receive the service you want. Please also see the attached information produced by the APPCC.