Our clients often have similar concerns and questions when it comes to using our services.  We have placed a few of these issues here in the hope it may assist.

A. We are pet lovers ourselves. We have recently lost all of our pets and we fully understand the heartache and sense of loss that this brings. We guarantee to treat your pet as we would our own – with dignity, care & compassion.

A. We will transport your pet in one of our pet beds or carrying baskets using our private estate car. We will transport them in your pet’s own bed or basket if you prefer but the bed and bedding will have to be returned to you afterwards. Your pet will be transported on its own.   Unlike many other facilities we do not handle clinical waste in any form and certainly your pet will not be transported along with such waste – EVER.

A. High Peak Pet Funeral Services are available in the Derbyshire, Greater Manchester, Cheshire and South Yorkshire areas. We can also assist if you are in the Staffordshire, West Yorkshire or the Midlands area. Of course, clients may bring their pets to us from anywhere in the country.

A You need to contact us beforehand with the time of the appointment, if possible. You also need to tell the vet at the time of the appointment that you wish us to make the necessary arrangements. Your vet will respect your wishes.

A. As members, we follow closely the codes of practice laid down by the APPCC and we only carry out individual cremations. The cremator will be fully cleaned out before each cremation and all ashes are recovered afterwards. You will be issued with a certificate guaranteeing that the ashes you receive are only those of your pet.

A. You are more than welcome to bring your pet to us. You must contact us first to ensure that we will be able to meet you. We offer a same day or immediate cremation for a small extra charge.

A.We welcome inspections by prior appointment and are more than confident that our premises will meet your needs.

A.While we do not recommend this, we do allow clients to be present while their pets are placed into the cremator if that is what they wish. However, we recommend that you read the attached APPCC guidance to satisfy yourself that this is how you really want to remember your pet.

A.Because your vet has looked after your pet during its lifetime, you will think that they can be trusted to provide the service you want for your pet after its death and to treat your pet with dignity, care & compassion.

In all probability, your vet will use the services of a large national disposal service from outside the area who will not be a member of the APPCC and who is unlikely to handle your pets with the care and dignity they deserve. Do not be afraid to tell your vet that you want a guaranteed individual cremation for your pets, that you do not want them to be frozen, bagged and transported with clinical waste.

Do not be fobbed off with vague assurances or ambiguities – for example, the term ‘Cold Storage’ (freezer).  Also, ‘Individual Transport’ and ‘Separate Cremation’ are completely different to ‘Transported Individually’ & Guaranteed Individual Cremation. If the vet is unable to give you a cast iron guarantee in unequivocal terms about how your pet will be treated, you should proceed very cautiously.

The attached article from the August 2010 issue of Dogs Monthly magazine will give you food for thought.

This chart indicates some of the questions you should ask to ensure you receive the service you want. Please also see the attached information produced by the APPCC.

Vet or High Peak Pet Funeral Services

It is natural to want to entrust your treasured friend to the person who has looked after its health all his or her life. However many owners having made this choice do have doubts about their decision after the event because they were too distressed to ask the relevant questions beforehand.

In order to help in a time of extreme pain and sadness, we have prepared a list of questions you should ask the vet in order to ensure that you receive the caring service both you and your pet expect and deserve.

Click here for a printer friendly version of these questions.


HPPFS Your Vet
Will my pet be placed in a plastic bag & frozen? NO ?
Will my pet be transported along with clinical waste or other animals for disposal? NO ?
Does your facility cremate pets on numbered trays or use some other form of separation? NO ?
Do you only cremate pets completely individually i.e. only one animal placed into the cremation chamber at any one time? YES ?
Do you issue a certificate of cremation guaranteeing the ashes are those of your pet and none other? YES ?
Will my pet be treated with care & dignity at all times? YES ?
Can I transport my pet to your facility myself? YES ?
Is the facility a member of the APPCC? YES ?
Does the facility closely follow the codes of practice of the APPCC? YES ?
Will I be able to inspect the facility before my pet is cremated? YES ?
Can I have a priority service so I can get my pets ashes back the same day? YES ?
Can I watch my pet being cremated? YES ?
Do you 100% guarantee that the ashes I receive are those and all of my pet and none other? YES ?

In the News

This page contains links to news stories in relation to Pet Cremation services in general.

Please note that we are not and never have been associated with the discredited Peak Pet Cremations that features in some of the stories.
We were pleased when the matter was dealt with at court and the people involved brought to justice.

We are proud that the reputation of High Peak Pet Funeral Services is second to none and the comments made by all that know of us and our services are all positive and complimentory.

Fake Britain – a BBC documentary about pet crematorium scandal in Derbyshire & advice on how to find a reputable pet crematorium.

Following a scandalous crime committed by a crematorium owner, Kelly Felstead investigates how dog owners can ensure their pets send off is in safe hands.

A shocking court story prompts a warning for vets and pet owners. Karen Cornish has the facts. (Your Cat May 2011)

Anne Hunt reports on the devastating story of a pet left in a ditch. Connected to the above Fake Britain video.(Thats Life Magazine – 28th April 2011)

Emma Bent, of Heage, jailed for 8 months for dumping the bodies of her customers’ pets in a field.

(BBC News- Derby – 2nd Feb 2011)